The only difference is they used a repair Utility that allowed them to remove fragments of code/conflicting register content left from older install/s which they performed remotely. They went through exactly the same procedure I used to un-install the existing Norton 360 code and re-install Norton 360 via a download from my account and on this occasion (after installation) the updates and latest patch all installed correctly. Shortly after posting the Norton 360 patch related bug, I managed to connect via the on-line chat to Norton Customer Support who eventually (after remotely taking control of the PC resolved the issue. This has certainly been effective for past issues of this type albeit in relation to Windows updates. ![]() Then once I know an issue is OK I then re-enable Fast start up and re-boot. In fact on other non related issues (from time to time.) I have temporarily disabled Fast start up in 'Power Settings' shut the PC down and re-booted which I think (had I done this) may have achieved what you are suggesting. Actually I hadn't tried what you have suggested though I am aware of problems of this type due to Windows Fast start up.
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